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We’re expanding employees’ access to convenient in-home care


May 28, 2024

Many Asuris members can receive on-call care in their homes for urgent, non-life-threatening medical needs through DispatchHealth. An in-network provider, DispatchHealth helps members avoid unnecessary trips to an ER or urgent care clinic by receiving medical attention at home. It’s convenient and offers care at a cost comparable to urgent care.

DispatchHealth is available to Asuris group, Individual and Medicare Advantage members in select areas in 20 states, including parts of the Spokane, Seattle-Tacoma and Portland metros. Effective July 11, 2024, DispatchHealth will be available to members in Salt Lake County, Utah.

Delivering on-call, same-day medical care in members’ homes

DispatchHealth’s trained emergency medical professionals can treat a variety of conditions, including cuts, lacerations and abrasions, infections, mild to moderate abdominal pains, severe cold and flu symptoms, and sprains and strains. They can even order prescriptions.

All members are screened over the phone before their appointment. If more advanced care is required, DispatchHealth will direct the patient to an ER or urgent care clinic.

In-home care after hospital discharge

DispatchHealth also offers in-home care for patients after they’ve been discharged from a hospital, skilled nursing facility or inpatient rehabilitation center. Within 24 to 72 hours of discharge, DispatchHealth visits the member’s home to assess their status and ensure they have everything they need to recover—including a scheduled visit with their PCP.

Share information about DispatchHealth

When it comes to making care more affordable and convenient, offering choices is only part of the equation. Encouraging your employer groups and their employees to better understand their care options before they need them will prepare them to choose the best fit when each situation arises. Download the DispatchHealth employer engagement tool kit for resources that can help keep your employer groups well informed about this important provider.

To learn more and determine whether DispatchHealth serves their area, members should sign in to their member account on asuris.com or the Asuris app. Or they can visit DispatchHealth service areas or call 1-833-652-0539.

Questions? Please contact your account representative.